I keep having trouble with my order. Can you help?

Please call us at 1-800-228-8987 (Monday-Friday, 8-5 PM MST) or contact us via live chat if you are experiencing problems checking out. We'd be more than happy to assist you. ss

Can I return my order?

Yes, you can return an order. Please refer to our return policy for additional information.

I didn't get an e-mail confirmation or a shipment notification. Did you get my order?

If you completed the order process and were issued an order number, then an e-mail confirmation is sent to you automatically after your purchase. Occasionally these arrive in spam or junk mailboxes. Please be sure to check to see if it arrived there. Otherwise, please call us at 1-800-228-8987 to confirm that we received your order, or to get the tracking number for your order.

Why have you charged me multiple times?

What appear to be duplicate charges are usually authorizations. At the time you make your purchase online, an authorization is placed on your credit card for the full amount of the sale. This reserves the funds for your purchase, but does not charge the card. You are charged when your product ships. The preliminary authorization is made even if the charge follows almost immediately, and in some systems, both will appear.

Often, when checking your online statement or with your credit card issuer, it is difficult to distinguish between authorizations, which are holds against your available credit, and actual charges.

Note: Authorizations disappear in a few days to a few weeks, according to the policy of the card-issuing bank. For information on the length of this period, contact your credit card company directly. HandStands has no control over this hold period.Is your website and my personal information secure?

Yes, HandStands.com features industrial strength 256-bit SSL (secure-socket layer) encryption for all secure areas of our website. Access to personal information, such as credit card numbers, is also limited to only key personnel. Please click on some of our certifications at the bottom of this page for more information on the security validation that our website continues to undergo.

Where do your products ships from?

We ship most product from our warehouse in Bluffdale, Utah 84065. We do have other partner warehouses throughout the United States that we use to help fulfill orders during busy seasons.

Which company do you use to ship orders?

Our primary shipper is Fedex, but we do also use UPS and the United States Postal Service for certain orders. Which company is used is determined based upon the shipping method you choose during checkout unless the order is over $75. For free shipping orders, this us determined by our shipping department, and is based upon the products ordered and your physical location.

What payment methods do you accept?

We accept Mastercard, Visa, Discover, and American Express through our checkout process.

I purchased a product from you, and it doesn't work properly.

Please contact us regarding the issue, and we'll see what we can do to address the problem. Occasionally some products can be fixed with simple materials, versus being returned or replaced.

Do you ship internationally?

Yes, we now offer international shipping directly on our website. Simply enter your shipping address, and the shipping charges will automatically be calculated

When Can I Expect My Order?

Our warehouse is located in Bluffdale, Utah 84065, and ground shipments to most locations within the continental United States are within 5 business days. The longest an order should take, assuming there are no delays due to weather or other circumstances, should be 7 business days (including order processing time). If this is unacceptable, please select a faster shipping method. We offer 2-Day Air and Overnight service to most areas.

How do I qualify for free shipping?

Simply order $75 or more of merchandise to qualify, and the promotion will automatically be applied to your order.

Do you ship to APO/FPO or PO boxes?

Yes, due to customer requests, we're proud to be able to now offer shipments to APO, FPO, and PO box addresses through the United States Postal Service.

Who is responsible for return freight if I decide to return my order?

Return freight is the customer's responsibility unless the reason for return is due to our error. Please refer to our return policy for more information.

CD DVD Media Storage

Do you still have the peg screw version of the CD/DVD Library available?

Unfortunately, that model has been discontinued. Due to popular demand, we have reintroduced our CD/DVD Storage Binders with the 3-ring system. This allows you to purchase extra insert sheets to expand your CD/DVD collection without having to purchase a new binder.

How many extra insert pages will the CD/DVD Binder hold?

The CD/DVD Binder, depending on what you are using your binder for, can comfortably hold up to 64 CDs or DVDs.

Can I get more binder index tabs? I've used all of them.